Last Updated: January 14, 2026
At GOCHINAVIP (trading name of GOCHINA SELECT LTD), we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms under which you may cancel your booking and the refund amounts applicable. By booking with us, you agree to the terms set out below.
All cancellation requests must be submitted in writing via email to our support team. We do not accept cancellations made solely via telephone or social media messages, as we require a written record to process your refund accurately.
If you decide to cancel your tour for personal reasons, the following cancellation fees will apply. These fees cover the costs we incur for advance bookings of hotels, transport, and guides.
| Notice Given Before Departure | Refund Eligibility |
|---|---|
| More than 30 days | 100% Refund (Less a 5% handling fee) |
| 8 to 30 days | 50% Refund |
| 7 days or less | No Refund (100% Charged) |
| No Show / Late Arrival | No Refund |
*The 5% handling fee covers third-party transaction costs (e.g., Stripe/Bank fees) which are non-recoverable by us.
Once your cancellation is approved, we will initiate the refund to your original method of payment (e.g., the credit card used for booking).
In the unlikely event that we must cancel your tour due to operational reasons or Force Majeure events (such as natural disasters, pandemics, or government travel bans):
We strongly recommend that you purchase comprehensive travel insurance at the time of booking. A good insurance policy will cover your cancellation fees if you are unable to travel due to illness, family emergencies, or flight cancellations.
If your reason for cancellation is covered by your insurance policy, we will provide you with a cancellation invoice to help you make a claim with your insurer.
If you wish to change your travel dates or itinerary rather than cancel, please contact us as soon as possible. We will do our best to accommodate your request, though amendment fees may apply depending on supplier policies and availability.
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