Cancellation Policy

Last Updated: January 14, 2026

1. OVERVIEW

At GOCHINAVIP (trading name of GOCHINA SELECT LTD), we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms under which you may cancel your booking and the refund amounts applicable. By booking with us, you agree to the terms set out below.

2. HOW TO CANCEL

All cancellation requests must be submitted in writing via email to our support team. We do not accept cancellations made solely via telephone or social media messages, as we require a written record to process your refund accurately.

• Email for Cancellation: contact@gochinavip.com
• Effective Date: The cancellation will be processed based on the local time (Beijing Time) we receive your email.

3. STANDARD CANCELLATION CHARGES

If you decide to cancel your tour for personal reasons, the following cancellation fees will apply. These fees cover the costs we incur for advance bookings of hotels, transport, and guides.

*The 5% handling fee covers third-party transaction costs (e.g., Stripe/Bank fees) which are non-recoverable by us.

4. REFUND PROCESSING TIME

Once your cancellation is approved, we will initiate the refund to your original method of payment (e.g., the credit card used for booking).

• Processing Time: Please allow 5-10 business days for the refund to appear on your bank statement, depending on your bank's processing speed.
• Currency: All refunds will be processed in USD. We are not responsible for any differences in refund amounts caused by exchange rate fluctuations or fees charged by your card issuer.

5. CANCELLATION BY US OR FORCE MAJEURE

In the unlikely event that we must cancel your tour due to operational reasons or Force Majeure events (such as natural disasters, pandemics, or government travel bans):

• We will provide a full refund of all payments made to us, less any unrecoverable costs (e.g., non-refundable deposits we have already paid to third-party suppliers like airlines or hotels).
• Alternatively, you may choose to reschedule your trip to a later date at no extra administrative cost (subject to seasonal price adjustments).

6. TRAVEL INSURANCE

We strongly recommend that you purchase comprehensive travel insurance at the time of booking. A good insurance policy will cover your cancellation fees if you are unable to travel due to illness, family emergencies, or flight cancellations.

If your reason for cancellation is covered by your insurance policy, we will provide you with a cancellation invoice to help you make a claim with your insurer.

7. AMENDMENTS TO BOOKINGS

If you wish to change your travel dates or itinerary rather than cancel, please contact us as soon as possible. We will do our best to accommodate your request, though amendment fees may apply depending on supplier policies and availability.